This is the exact stack your contracts team will ask for — held current for every cleaner, every site, before the first shift. We carry the load; you receive the evidence.
National police-check status is held on every cleaner's verified profile, with Working With Children Checks for education and community sites. Certificates are supplied in the onboarding pack and re-verified on expiry — you never chase a document.
General cleaning induction completed before allocation; site-specific inductions (your format or ours) delivered and recorded before the first shift. Attendance registers and completion evidence go into your monthly pack.
$20M public liability, workers compensation where workers are engaged, and right-to-work verification. Certificates of currency are issued proactively with every engagement and renewal — not on request.
Scheduled toolbox talks per site — safety topics, incident learnings, scope changes — with recorded attendance. Ad-hoc talks follow any incident or audit finding, so corrections reach the crew, not a folder.
SWMS per task type, chemical handling per SDS with labelled decanting, colour-coded equipment to prevent cross-contamination, and infection-control protocols for health and aged-care settings. Incidents are reported same-day with corrective actions.
Sign-in/sign-out records per shift, punctuality tracked as a KPI, and a live no-show protocol: replacement on site within two hours, your contact notified before you notice. Attendance data feeds WCScoring, so reliability compounds.
Monthly scored QA inspections against your scope and standards (pilot KPI ≥ 95%), plus unannounced spot checks. Findings carry owners and due dates; repeat findings escalate to supervisor level automatically.
One monthly pack per site: KPI results, inspection scores with photos, incidents and corrective actions, toolbox records, certificate currency status and the crew's WCScoring summary — evidence your contracts team can file as-is.
Mutual non-solicit covering clients and cleaners, 30-day notice either way, commercials scoped below your client charge-out. Open-book optional — the arrangement stays clean on both sides.