This page is written for the person who has to hand a site over on Monday: how mobilisation runs, how quality is held week after week, and what actually happens when something goes wrong at 5:40am.
Walk-through with your site contact; scope of works mapped to task level; SWMS and chemical list matched to the site; induction pack prepared in your format or ours; access, alarms and key protocols documented.
Crew allocated by WCScoring and proximity — certificates (police check, WWCC where required, insurances) verified and supplied to you. Site induction and toolbox talk one delivered and recorded. Supervisor assigned by name.
Supervisor on site for the first shifts; sign-in/out live from shift one; your contact receives the mobilisation summary — who, when, with what documents — before the first invoice, not after.
The roster system flags the gap the moment the shift is declined. The supervisor activates the cluster bench — cleaners ranked by WCScoring within minutes of the site. Replacement on site inside two hours; your contact notified with the replacement's verification summary before the site opens. The event is logged and appears in the monthly pack.
Your site contact calls one number. The nearest verified cleaner is dispatched with the site's SWMS and chemical protocol already on file — on site within four hours, usually far less, with sign-off photos on completion. No sub-sub-contracting, no stranger on your client's site.
The finding is photographed, assigned to the crew with a due date, and covered in the next toolbox talk. Closure is verified at a follow-up visit, not assumed — and if the same zone fails twice, the allocation changes. Your monthly pack shows the finding and the fix, because a corrected fault documented well is what audit-proof looks like.